> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.smartcertificate.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do organizations provide their documents towards recipients?

Thanks to an activation email which includes a secured link and enables recipients to activate their accounts and access their documents.  If documents received for the first time, recipients will require to activate a personal account. If not, their documents will be activated automatically in their account.

|| The personal account will allow recipients to access all their documents issued by the platform in a secure way. 

![](https://storage.crisp.chat/users/helpdesk/website/36c59b57c212b000/image_1dbanih.png)

![](https://storage.crisp.chat/users/helpdesk/website/36c59b57c212b000/image_1qc3kvl.png)