Smart Certificate Helpdesk

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• How to create a campaign from scratch ?

  To create a campaign from scratch, follow the next steps : Select or create a folder Create a new campaign, Define the campaign name, add a tag (optional) Choose your template(s), 3 options : Create a new template Select template(s) Click on “show all templates in organization” ifVery popular

• How to create, design and manage your templates ?

  Create a new template Upload a PDF template : browse in your computer and add the desired template Design your template in the template editor Chose a pre-made template from our library Import a PDF, where yVery popular

• How to leverage your documents for your own branding (the Smart Ads feature)?

  The Smart Certificate platform constitutes a promotional tool for organizations. The smart ads feature allows to add clickable dynamic banners linked to every document. The documents can be crowned with a banner (Smart Ads) that redirects visitors to the website of the issuing organization (if the latter wishes). The organization is promoted by its best and most loyal ambassadors, generating a real relationship of trust between the organization and its recipients. ![](https://storage.crisp.chPopular

• How issued documents are managed and monitored ?

  The documents are managed in the campaign sections, which you can access by following the steps. For more information read the article how to create a campaign. Filter your search : search by campaign / recipients name – email - … / issued dates AcPopular

• How to monitor statistics about documents ?

  Go to the analytics page where you will be able to view key data about the use of the issued documents and your recipients: document download , shared on Twitter , …Some readers

• What type of template format can we load, create and manage on the platform ?

  You can _load _a PDF document with a maximum size of 1.5MB. _Create _a template from scratch or add a PDF background and personalize it thanks to our Template Editor. From then on _managing _your templates is a piece of cake.Some readers

• How can documents be shared on social media ?

  We invite you to click on the below click to discover how you can share your documents on social media.Some readers

• What is the process to create, issue and access documents on the Smart Certificate platform?

  The process to create and issue documents on the Smart Certificate platform is well explained in the following article How to create a campaign from scratch ?. Read below to access the documents on the platform. Multiple options are available : On the dashboard, if you have issued documents recently, you will be able to access them or click on view all to see all your past campaigns. ![](https://storage.crisp.chat/users/helpSome readers

• Why to create folders ?

  To issue your documents you have to start a campaign, which has to be linked to a folder. Why ? Because inside the folder you will be able to link the desired template(s) and define/personalize your settings (folder name, email content, smart ads, …)Some readers

• How do organizations provide their documents towards recipients?

  Thanks to an activation email which includes a secured link and enables recipients to activate their accounts and access their documents. If documents received for the first time, recipients will require to activate a personal account. If not, their documents will be activated automatically in their account. ![](https://storage.crisp.chat/users/helpdesk/website/36c59b57c212b000Some readers

• What happens if we delete a document?

  The document is deleted from our system and from the recipients’ profile. This ‘’revocation’’ feature is quite useful in many cases, and allow to keep control of each documents during their whole lifecycle.Some readers

• Can I save my campaign as a draft ?

  Yes, you can save your campaign as a draft and issue it when convenient for you.Few readers

• How will the document be displayed in several languages?

  As the documents are time stamped and secured when issued, they’re unable to be modified.Few readers

• What are the backup possibilities?

  You can select all the recipients, click on “backup search results” and download all the PDF (activated and pending) :Few readers

• How many documents can we issue simultaneously?

  You can issue simultaneously as many documents as you want, there are no limits !Few readers

• How many team members can use the platform ?

  The number of team members is limited up to 3, but if you which to have more you enter in the category of Enterprize and need to contact us to get a quote.Few readers

• How many templates can we create on your platform ?

  There are no restrictions on that matter, let your creativity be the master and multiply as you wish !Few readers

• How do we upload an attachment file?

  For each recipient, an identifying ID is required This number must be inserted in the spreadsheet under the "StudentID" column Each PDF document name must include the identifying ID between brackets _ [StudentID]_ Zip all the PDF documents and add the zip file as an attachment to your campaign Examples 1 PDF document name: 677816 if the student ID in your spreadsheet is 677816, please name your document [677816]. if the student ID in yoFew readers